Raise a concern
You can contact us about website information, registration interest, app access, privacy, communication, or general service feedback.
Please do not send detailed medical records or patient-identifiable clinical information through public website forms.
How we handle it
- We record the concern and the contact details you provide.
- We review what happened and identify who should respond.
- We aim to reply clearly and keep a proportionate audit trail.
- Where a concern involves privacy, safeguarding, or future care services, it should be escalated to the correct responsible lead.
Patient services
Patient service complaint routes, response times, escalation routes, and regulatory signposting should be confirmed in the patient-service complaints procedure before services open POST CQC approval.
Contact
Email admin@northstar-medical.co.uk with the subject line "Complaint" or "Feedback".