Status
Patient services and remote consultation routes should open through secure channels POST CQC approval. The public website does not provide clinical advice or clinical decisions.
Before consultation
- Patients should know what information is needed and why.
- Identity and contact details should be checked through secure systems.
- Records, consent, pricing, and privacy notices should be clear before payment or appointment.
During consultation
Clinical questions, risks, benefits, alternatives, and suitability should be discussed with a qualified clinician. Decisions should be made through the proper clinical process.
After consultation
Any care plan, documentation, pharmacy involvement, follow-up, or next steps should be recorded and communicated through secure patient channels where applicable.